Privacy Policy — Daraz Pele's Complete Data Protection Statement

Daraz pele only collects information that is necessary to provide you with a safe and quality service. We never ask for data we don't need. A full breakdown of the information we collect is provided below:

During KYC verification, you may be required to submit a photo of your National ID or passport, along with a selfie. This information is stored in accordance with strict security protocols and is used solely for identity verification purposes.

Daraz pele collects information in several ways. Each method is transparent and based on your consent:

Directly from you

• When filling out the registration form
• When submitting documents during the KYC verification process
• When contacting the support team
• When making a payment or submitting a withdrawal request
• When participating in promotional offers or surveys

Automatically

• When you use the daraz pele website or app, we collect information through cookies and log files
• Your device's IP address, browser type, and operating system information
• Behavioural data such as time spent on each page and buttons clicked

Daraz pele uses your information solely for specific and legitimate purposes. Those purposes are detailed below:

Service Delivery & Maintenance

• Creating an account and verifying your identity.
• Processing your deposits and withdrawals securely.
• Maintaining records of gaming history and rewards.
• Troubleshooting technical issues and providing support.

Security & Fraud Prevention

• Detecting suspicious transactions and account activity.
• Preventing the creation of multiple accounts or misuse of bonuses.
• Complying with Anti-Money Laundering (AML) policies.

Communication & Improvement

• Notifying you of important account updates and policy changes.
• Sending you promotional offers based on your preferences (with your consent only).
• Analysing user experience to improve service quality.

Daraz pele never sells your personal data. However, there are certain circumstances where sharing your information may be necessary. You have the right to know about these circumstances:

Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technical support. These partners are given only the data necessary for their specific role and are contractually bound to comply with our privacy policy.

Legal Obligations

We may be required to share information under lawful directives from Bangladeshi authorities or regulatory bodies (such as the Bangladesh Financial Intelligence Unit). In such cases, you will be informed to the extent possible.

Business Changes

In the event of a change in ownership or merger of daraz pele, your data may be transferred to the new managing entity. You will be notified in advance in such cases.

The daraz pele website and app use cookies and similar technologies. Cookies are small text files stored on your browser or device that help enhance your experience.

Types of cookies we use

• Essential Cookies: Used to maintain login sessions and ensure security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your language preference, theme settings, and other customizations.
• Analytics Cookies: Collects anonymous statistics to identify popular pages and improve our services.
• Marketing Cookies: Activated only with your explicit consent, and helps show you relevant offers.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

Daraz pele believes every user should have full control over their own data. To that end, we guarantee you the following rights:

To exercise these rights support@darazpele.net. We will endeavour to respond within 30 days. In some cases, legal obligations may prevent us from deleting certain data.

Daraz pele does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For a minimum of 5 years while your account is active and after closure (as required by law).
• Transaction Records: Retained for up to 7 years in accordance with Bangladesh financial regulations.
• KYC Documents: 5 years from the date of verification, or 5 years after account closure.
• Support Conversations: Retained for 2 years from the date of resolution.
• Gaming Logs & Session Data: Retained for up to 1 year, then automatically deleted.
• Marketing Consent Records: Retained for 3 years as evidence even after opt-out.

Daraz pele is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

Age is verified at registration. The KYC process includes an ID check to confirm the user is an adult. If we become aware that a minor has created an account, that account will be immediately closed and any collected data will be deleted.

Our Privacy Policy may be updated from time to time due to business changes, legal requirements, or service improvements. When changes are made, we will take the following steps:

1. The "Last Updated" date at the top of this page will be revised accordingly.
2. For significant changes, a notice will be sent to your registered email address.
3. A notification will be displayed when you log in to the platform.
4. You will be notified at least 14 days before any changes take effect, so you can make an informed decision.

Continued use of the platform after a new policy takes effect constitutes your acceptance of the updated terms. If you object to the changes, you will have the option to close your account.

If you have any questions, concerns, or complaints about our Privacy Policy, please contact our data protection team directly. We are always here to help.

• Email: support@darazpele.net
• Support Hours: 7 days a week, 9:00 AM to 11:00 PM
• Response Time: Usually within 24–48 hours

To submit a formal privacy complaint, send us an email with "Privacy Request" in the subject line. We will do our best to respond in writing within 30 business days. For more information, visit our Help Center Visit the page.